Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Services in Liverpool, NY
Since 1940, Charles Heating and Air has been a family-owned and operated provider of comprehensive residential and commercial services in Central New York. Our expertise spans HVAC systems, plumbing, electrical work, and kitchen and bathroom remodeling, delivered with a commitment to honesty and quality that has defined our company for over eight decades. We pride ourselves on maintaining a team of highly trained professionals who wear company-identified uniforms and operate company-identified trucks, ensuring consistent standards across all service calls. Our 24/7 emergency response capability addresses urgent heating, cooling, plumbing, and electrical needs within a 25-mile radius of Liverpool, NY, including Syracuse and surrounding areas. We implement a structured process for all repairs and installations, including pre-job price guides, protective measures during service, and post-completion verification with customers.Our 92% closing rate reflects our dedication to customer satisfaction, supported by a 100% satisfaction guarantee on all installation and repair work. The company culture emphasizes daily team meetings to review service calls, address challenges, and maintain our leadership position in the regional service industry. We provide free estimates for HVAC replacements and offer flexible financing options to accommodate customer needs. Our Carrier product partnerships ensure access to energy-efficient heating and cooling solutions backed by manufacturer warranties. Through consistent application of these principles, we have built a reputation as a trusted local service provider with over 1,000 glowing customer reviews.
Services
Heating Repairs
Air Conditioning Installation
Plumbing Services
Electrical Repairs
Bathroom Remodeling
Kitchen Remodeling
Sewer Cleaning
Water Heater Replacement
Duct Cleaning
24/7 Emergency Services
Details
- Year established: 1940
Highlights and features
- We offer 24/7 emergency services for urgent HVAC, plumbing, and electrical needs
- Our team consists of highly trained professionals with decades of combined experience
- We provide a 100% satisfaction guarantee on all installations and repairs
- As a family-owned business since 1940, we prioritize honesty and quality service
- We offer free estimates and flexible financing options for our customers
Associations and certifications
- Better Business Bureau (BBB)
What people say
Professional, knowledgeable, and polite
Excellent service for 10 years
Quick emergency response
100% satisfaction guarantee
Highly trained professionals
Services
Heating Repairs
Our certified technicians provide comprehensive heating system repairs for residential and commercial properties. We service all fuel types including gas, oil, propane, and water systems with emergency repair availability. Our team uses manufacturer-approved parts and follows strict safety protocols to ensure optimal system performance.
Air Conditioning Installation
We offer energy-efficient Carrier air conditioning system installations with expert consultation on optimal unit sizing and placement. Our installation process includes ductwork evaluation and thermostat calibration to maximize cooling efficiency. All installations come with manufacturer warranties and our 100% satisfaction guarantee.
Plumbing Services
Our licensed plumbers handle all residential and commercial plumbing needs including leak repairs, drain clearing, and water heater replacements. We specialize in sewer line repairs and offer 24/7 emergency services for burst pipes and other urgent issues. All work meets local code requirements and includes preventive maintenance recommendations.
Bathroom Remodeling
We provide complete bathroom remodeling services from initial design to final installation. Our team handles plumbing updates, fixture replacement, and accessibility modifications including walk-in tub installations. We coordinate all aspects of the project to minimize disruption while ensuring quality craftsmanship and code compliance.
24/7 Emergency Services
Our emergency response team is available 24 hours a day, 365 days a year for critical HVAC, plumbing, and electrical issues. We guarantee prompt response times for heating failures, burst pipes, and electrical emergencies. Our technicians carry essential replacement parts and use diagnostic equipment to resolve issues efficiently.
People
Michael P. Charles Jr.
Owner
Third-generation leader of the family business established in 1940, Michael oversees company operations while maintaining direct customer engagement. He ensures the organization continues its legacy of quality service and community commitment.
Michael P. Charles III
Sales Manager
As third-generation team member, Michael manages customer relations and service coordination. He focuses on maintaining the company's 92% customer retention rate through personalized service solutions and transparent communication.
Zach Charles
Service Manager
Zach supervises daily service operations and technician scheduling. He implements quality control measures while maintaining direct involvement in complex repair cases and customer satisfaction initiatives.
David Picarel
Plumbing & Electrical Manager
David leads the plumbing and electrical departments with over 15 years of industry experience. He ensures technical excellence in all service calls while mentoring junior technicians in best practices and safety protocols.
Questions
What HVAC services do you offer?
We provide complete heating and air conditioning repairs, installations, and maintenance for residential and commercial properties using Carrier equipment.
Are you available for emergencies?
Yes, our 24/7 emergency service responds to urgent HVAC, plumbing, and electrical issues within our 25-mile service area.
Do you offer financing options?
Yes, we provide flexible financing for major HVAC replacements and remodeling projects to accommodate customer budgets.
What areas do you serve?
We serve Liverpool, Syracuse, and surrounding areas within a 25-mile radius of our main office in Central New York.
How can I schedule service?
Contact us via phone at 315-457-6911 or through our website contact form for immediate scheduling assistance.
Do you provide free estimates?
Yes, we offer free in-home estimates for all HVAC replacements and major remodeling projects with no obligation.
