Honest, Reliable HVAC Services: Trust Us to Deliver!
At Reliable Heating & Air, we pride ourselves on being a trusted and reliable partner for all your home heating and cooling needs. Founded in 1978, we've been serving the Metro Atlanta area for over four decades, earning a reputation for exceptional service, quality workmanship, and unparalleled customer satisfaction. With a team of over 300 expert technicians and 200 state-of-the-art trucks, we're equipped to handle any repair, maintenance, or installation project with ease.
Our Services
We offer a comprehensive range of services to cater to all your home comfort needs. From routine maintenance and repair to new system installations, we've got you covered. Our expertise includes:
- Air Conditioning: Central AC repair, ductless mini-split repair, central AC installation, AC tune-ups, air handlers, programmable thermostats, and more.
- Heating: Furnace repair, furnace replacement, furnace tune-up, furnace humidifiers, and more.
- Electrical: Generator repair, generator installations, electrical inspections, outlet and switch work, ceiling fan installation, and more.
- Plumbing: Water heater repair, water heater replacement, tankless water heater installation, garage disposal repair, shower and toilet repair, and more.
- Air Quality: Air filtration systems, germicidal/UV lights, duct sealing, crawl space encapsulation, energy audits, and more.
Comfort as a Service
We understand that a new heating and cooling system can be a significant investment. That's why we're proud to offer our innovative Comfort as a Service program. With this plan, you can enjoy the benefits of a new system without the burden of upfront payments or maintenance costs. Our Comfort as a Service program offers:
- A low monthly payment instead of a large upfront investment
- No maintenance or repair costs for the life of the system
- A 1-year warranty on all repairs
- Fast and flexible financing options
- A special rate for senior citizens and military personnel
Why Choose Us?
For over 40 years, we've been dedicated to delivering exceptional service and unparalleled customer satisfaction. We're proud to be:
- The nation's #1 Trane Dealer
- A certified Trane Comfort Specialist
- A member of the Better Business Bureau and the Air-Conditioning, Heating, Refrigeration Certification Board
- A participant in the Energy Star program
- A winner of the Angie's List Super Service Award
Our Promise to You
At Reliable Heating & Air, we're committed to providing you with the highest level of service, quality workmanship, and customer satisfaction. Our promise to you is:
- We'll be there when you need us, 24 hours a day, 7 days a week, even on holidays
- We'll provide you with a same-day or next-day appointment, guaranteed
- We'll work hard to resolve any issues that may arise, and we'll never charge extra for after-hours or weekend service calls
- We'll provide you with a 1-year warranty on all repairs, and we'll always stand behind our work
Our Commitment to Social Responsibility
At Reliable Heating & Air, we believe that giving back to our community is an essential part of our mission. We're committed to making a positive impact in the lives of those around us, whether through our charitable giving, employee volunteer programs, or environmental initiatives.
We're Here to Help
At Reliable Heating & Air, we're dedicated to providing you with the best possible service, products, and solutions for all your home comfort needs. Whether you're in the market for a new system or simply need routine maintenance, we're here to help. Contact us today to schedule a service appointment or learn more about our innovative Comfort as a Service program.
Problems with Customer Satisfaction and Scheduling
Several reviewers have experienced poor customer service and scheduling issues with this company. They have reported issues with getting through to a supervisor, with some incidents going unresolved for days or even weeks. There have been cases where appointments were scheduled but never fulfilled, and customers were left without a resolution to their problems.
Accounting and Billing Issues
Multiple reviewers have reported issues with the company's accounting and billing practices. They have experienced problems with automatic draft payments being taken multiple times a month, and have been unable to get a refund when this happens. Some have even reported having a lien placed on their property without their knowledge or consent.
Mixed Reviews
While some reviewers have reported positive experiences with the company, such as quick response times and excellent service from technicians, others have reported very poor experiences. The company's practices, such as its accounting and billing procedures, have been called into question.
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