At Stephens Plumbing, Heating & Air Conditioning, we understand that when it comes to your home or business, you need a reliable and trustworthy partner to handle all your plumbing and HVAC needs. Since 1986, our family-owned and operated company has been serving the South Bay and Orange County areas with exceptional service, expert knowledge, and friendly customer care.
Our Services
We offer a wide range of residential and commercial services to cater to your specific needs. Our team of skilled technicians is available 24/7 to address any plumbing or HVAC emergency that may arise. Whether you're dealing with a leaky pipe, clogged drain, or malfunctioning heating or cooling system, we're here to help.
For residential clients, our services include:
- Home Plumbing: From fixing leaky pipes to unclogging drains, our experts will get your home's plumbing system back to normal in no time.
- Heating & Air Conditioning: We offer repair, maintenance, and installation services for heating and cooling systems, ensuring your home stays comfortable and cozy all year round.
For commercial clients, our services include:
- Commercial Plumbing: From fixing toilets to unclogging drains, our team will keep your business running smoothly and efficiently.
- Heating & Air Conditioning: We provide expert solutions for commercial heating and cooling systems, ensuring your workplace remains comfortable and productive.
Our team is dedicated to providing exceptional service, and we pride ourselves on our:
- 24/7 Emergency Services: We're always available to address any unexpected plumbing or HVAC issue that may arise.
- Expert Knowledge: Our technicians are skilled and knowledgeable in their respective fields, ensuring you receive the best possible solution.
- Friendly Customer Care: Our team is dedicated to providing exceptional customer service, ensuring your experience with us is nothing short of exceptional.
What Sets Us Apart
At Stephens Plumbing, Heating & Air Conditioning, we differentiate ourselves through our:
- Family-Owned and Operated: Family values are at the heart of our business, and we're committed to providing exceptional service to each and every customer.
- Industry-Leading Expertise: Our technicians are highly skilled and knowledgeable, with extensive experience in the plumbing and HVAC industries.
- 24/7 Availability: We understand that emergencies don't discriminate by time of day or day of the week, which is why we're always available to serve you.
Real Reviews From Happy Customers
Don't just take our word for it! Our satisfied customers rave about their experiences with Stephens Plumbing, Heating & Air Conditioning. From residential to commercial clients, we've helped countless individuals and businesses find solutions to their plumbing and HVAC needs.
About Our Customers
At Stephens Plumbing, Heating & Air Conditioning, we're proud to serve the South Bay and Orange County areas. Whether you're a homeowner, business owner, or property manager, we're committed to providing exceptional service, expert knowledge, and friendly customer care.
Service Quality and Communication
The majority of customers had a positive experience with Stephen's Plumbing, praising the prompt service, knowledgeable technicians, and excellent communication. Prince Bryant and Anna Ordonez noted that the technicians were always on time and readily available for emergency purposes, making them feel comfortable and supported throughout the process.
Surcharge for Credit Card Payments
Paula Long was disappointed with the surcharge for credit card payments, viewing it as an additional expense that the consumer should not have to bear. This issue led her to choose not to use Stephen's Plumbing again.
Technicians' Professionalism and Work Ethic
Several customers praised the professionalism and work ethic of the technicians. Monika Sollee and Jonathan Cabrieto appreciated the technicians' knowledge, expertise, and thoroughness in explaining the work and options. Richard Stromer and Rita Chueh also commended the technicians' excellent work ethic and reliability.
Scheduling and Follow-up
Some customers experienced issues with scheduling and follow-up. Paula Long felt that she had to keep following up with the company to move her project along, while April Cherness mentioned that the plumber did not arrive on time.
Overall Experience
The majority of customers had a positive experience with Stephen's Plumbing, with many praising the company's prompt service, knowledgeable technicians, and excellent communication. However, some customers were disappointed with the surcharge for credit card payments and issues with scheduling and follow-up.
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