Beat the Heat, Call Elite!
At Elite Heating & Air, we are dedicated to providing top-quality heating and air services to our valued customers in Southern Indiana and Louisville, Kentucky. With over 30 years of experience in the industry, our team of comfort consultants has earned a reputation for exceeding customer expectations and providing reliable indoor air quality solutions.
Our Story
In 1992, our founders, Matt and Sarah Roberts, established Elite Heating, Air Conditioning, and Refrigeration with a mission to provide reliable indoor air quality services to the community. Today, we are proud of our growth, strict quality standards, and respected community leadership. As a Factory Authorized Carrier Dealer, we offer top-grade equipment and supplies, and our commitment to customer satisfaction is unwavering.
Our Services
At Elite Heating & Air, we offer a wide range of services to meet the unique needs of our clients. Our services include heating and air services, air quality testing, maintenance and repairs, new construction, geothermal, and home generator installation. We also provide 24/7 emergency service, ensuring that our customers receive prompt assistance when they need it most.
Our team of experts is dedicated to delivering top-quality service and support that you can rely on. Whether you require commercial or residential service, our comfort consultants will design a unique system and application tailored to your specific requirements. We pride ourselves on our ability to provide personalized solutions that meet the distinct needs of each client.
Why Choose Elite Heating & Air?
There are many reasons why Elite Heating & Air stands out from the competition. Our extensive industry experience, reputation for excellence, and commitment to customer satisfaction set us apart. We are proud to be a 6x Carrier President's Award recipient, recognizing our leadership, customer satisfaction, expertise, business growth, and operational excellence.
As a trusted and reputable HVAC contractor, we are dedicated to providing our customers with premium home comfort solutions. Our team is ready to take on your next repair, installation, or new construction project, and we look forward to serving you.
Unreliable and Overpriced Services
Elite's services have received overwhelmingly negative reviews from various customers. The primary issue is that they prioritize selling new systems over performing minor repairs, which can result in unnecessary financial burdens for customers.
Lack of Transparency and Honesty
Some customers have reported feeling mislead by Elite's technicians, who may bring up issues with existing systems to push for new installations. For instance, one reviewer reported being told that their unit was under warranty when, in reality, it was only a minor repair.
Poor Customer Service
Elite's technicians have also been accused of being unprofessional and dishonest. One reviewer even reported that the company pings their credit report, leading them to feel uneasy about the transaction. Another reviewer had to wait until the company did nothing until they had their problem resolved through a second opinion from another company.
Exceptional Reviews
However, not all reviews have been negative. A few customers have praised Elite's services, citing positive experiences with their technicians, punctuality, professionalism, and value.
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