Secure your comfort, secure your savings.
At HEAT USA, we take pride in being the largest heating oil buying program in the United States, serving over 50,000 members across 12 states. Founded in 1985, we have grown primarily through word of mouth and by offering our program as a benefit to thousands of local and professional associations throughout the country.
Our Commitment
Our commitment is to provide our members with superior benefits and savings on heating oil, system service, and new heating equipment. We achieve this by leveraging the collective buying power of our members, allowing us to negotiate better terms and conditions from local oil suppliers.
Exclusive Protection and Benefits
All HEAT USA members receive exclusive benefits, including a free or discounted service contract, which includes 24-hour emergency service during the heating season, extensive parts and labor coverage on their heating system, as well as an annual cleaning and tune-up of their heating system during the spring or summer. This benefits package has a market value of $300-$400 annually. Additionally, members enjoy a superior pricing system, where dealers agree to a fixed profit margin above wholesale, resulting in an average savings of 15-20 cents per gallon compared to average rates charged by other full-service heating oil suppliers.
Membership Services
Our membership services team is dedicated to providing support and assistance to our members. We monitor dealers, conduct annual surveys, and audit pricing to ensure that our members receive the best possible service. We are committed to resolving any issues or concerns that may arise, and we are always available to assist our members.
Exclusive Pricing System
HEAT USA members benefit from an exclusive pricing system, where dealers agree to a fixed profit margin above wholesale. This ensures that our members receive the best possible pricing on their heating oil, while also providing transparency and accountability.
Heating Membership Services
Our membership service representatives are dedicated to ensuring that our members receive the best possible service. We understand that our members may have questions, concerns, or issues, and we are committed to resolving these in a prompt and efficient manner.
About Our Company
HEAT USA is a company dedicated to providing superior benefits and savings to our members. We believe that our members deserve the best possible service at the best possible price. We strive to provide a comprehensive benefits package that exceeds the expectations of our members.
Why Choose HEAT USA?
We offer a range of benefits that set us apart from other heating oil providers. Our commitment to providing superior benefits and savings to our members is unmatched in the industry. We believe that our program is the best value in the market, and we invite you to explore our benefits and become a member today.
Negative Reviews
Scams and Deception
Some reviewers have accused Heat USA of being a scam, with promises of lower prices and free services that are not delivered. One reviewer was charged $300 for service calls that were supposed to be covered under their contract. Another reviewer ended their automatic deliveries and saw their deliveries decrease significantly.
Poor Customer Service
Several reviewers had negative experiences with Heat USA's customer service. One reviewer was offered a settlement of $200 to resolve a complaint, but felt that this was not a satisfactory solution. Another reviewer was told that they would have to pay for a service call, but was eventually able to get the charge removed after speaking with a supervisor.
Lack of Transparency
Some reviewers were unhappy with the lack of transparency in Heat USA's business practices. One reviewer was unable to find a contact address on the company's website, leading them to question the legitimacy of the business.
Other Issues
Other negative experiences mentioned by reviewers include rude service, lying about what is covered under the contract, and poor workmanship.
Positive Reviews
Savings and Good Service
Some reviewers have had positive experiences with Heat USA, reporting savings on fuel oil prices and good service from the company. One reviewer has been a customer for over 15 years and has always been satisfied with the service they receive.
Resolution of Issues
In some cases, reviewers were able to resolve issues with Heat USA's customer service by speaking with a supervisor or manager. One reviewer was able to get a service charge removed and was switched to a different oil delivery company.
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