Our Story & Mission
Michael & Son began in 1976 with a simple mission: to provide honest, reliable home comfort solutions to families in the Virginia, Maryland, North Carolina, and DC areas. Over the decades, we've grown into a trusted home service provider, offering comprehensive repairs, installations, and maintenance services for cooling, heating, plumbing, electrical, and restoration.
What Sets Us Apart?
At Michael & Son, we pride ourselves on:
- Unparalleled Customer Service: Our dedicated team is committed to providing personalized and attentive customer service, ensuring your complete satisfaction.
- Expert Technicians: Our certified technicians are highly trained and experienced in their respective fields, ensuring you get quality workmanship every time.
- Wide Range of Services: We offer a comprehensive range of services to meet all your home comfort needs, from routine maintenance to emergency repairs.
- Transparent Pricing: We believe in clear and upfront pricing, so you always know what to expect.
- 24/7 Availability: We understand that emergencies can happen at any time, which is why we offer 24/7 emergency services for your peace of mind.
Cooling
- Central AC repair and installation
- Ductless AC installation
- Cooling tune-ups and air quality services
Heating
- Heat pump repair and installation
- Furnace repair and installation
- Heating tune-ups and maintenance
Plumbing
- Drain cleaning and repair
- Water heater repair and installation
- Gas line repair and installation
Electrical
- Electrical panel installation
- Generator installation
- Ceiling fan repair and installation
- Whole-home rewiring and lighting upgrades
Restoration & Remodeling
- Water damage restoration
- Fire damage remediation
- Mold remediation and disinfection
- Basement and bathroom remodeling
And Much More!
We offer a wide range of additional services to meet your specific needs, including financing options and technical training programs.
Overall Experience
The overall experience with Michael and Son's services has been overwhelmingly positive. The majority of customers have expressed their satisfaction with the company's services, praising the technicians' knowledge, courtesy, and professionalism.
Technician Performance
The technicians at Michael and Son have received high praise from customers. They have been described as knowledgeable, courteous, and professional. Many customers have mentioned specific technicians by name, such as Drew Gage, Christian, and Porifirio, who have provided excellent service.
Timeliness and Reliability
Customers have praised the company's timely response to their calls, with some even receiving same-day service. The technicians have also been commended for fixing problems right the first time, eliminating the need for repeat visits.
Customer Service
While the majority of customers have had positive interactions with the company's customer service, one customer had a negative experience. They reported difficulty in getting in touch with a representative to provide a credit card number, which led to a delay in service.
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