Business Details
50+ Years
experience
Emergency
services
Trusted HVAC Services in Lebanon, VA
Founded in 1975, Starnes Inc. has established itself as a trusted leader in HVAC services across Southwest Virginia and Northeast Tennessee. Our team of 19 highly trained technicians brings over 200 years of combined experience, offering 24/7 emergency response and same-day service for residential and commercial clients. We prioritize ongoing education and technical innovation, ensuring our staff remains at the forefront of industry advancements.Our commitment extends beyond HVAC systemswe serve our community by providing career opportunities, supporting employee development, and maintaining rigorous safety and quality standards. With five strategically located offices and a fully stocked fleet, we guarantee efficient service delivery and long-term customer satisfaction.
Services
Residential HVAC Repair
Commercial Refrigeration
Generator Installation
Electrical Services
HVAC Maintenance
Heat Pump Installation
Emergency Service
Industrial Electrical
Lighting Solutions
Infrared Thermography
Details
- Year established: 1975
Highlights and features
- We offer 24/7 emergency HVAC service with guaranteed two-hour response times.
- Our 19 technicians hold industry certifications and maintain ongoing technical education.
- Same-day service available across 14+ counties in Southwest Virginia and Northeast Tennessee.
- Factory-authorized installation for leading brands including Carrier, Trane, and Amana.
- Comprehensive commercial refrigeration repair and maintenance programs available.
Associations and certifications
- North American Technician Excellence (NATE)
What people say
24/7 emergency service
Knowledgeable technicians
Same-day appointments
Transparent pricing
Reliable repairs
Services
Residential HVAC Repair
Emergency HVAC repair services available 24/7 with guaranteed two-hour response times. Factory-trained technicians diagnose issues using $80 flat-rate diagnostics, providing transparent repair options for heat pumps and air conditioning systems. Specializing in same-day service for Southwest Virginia and Northeast Tennessee homeowners.
Commercial Refrigeration
24/7 commercial refrigeration repair and maintenance for restaurants, medical facilities, and industrial clients. Services include walk-in freezer repair, ice machine maintenance, and refrigeration rack system optimization. Factory-certified technicians service major brands with one-year labor warranties included.
HVAC Maintenance
Preventative maintenance programs extend HVAC system lifespan while reducing energy costs. Annual tune-ups include coil cleaning, refrigerant checks, and component lubrication. Customized service plans available for residential and commercial clients to prevent emergency breakdowns.
Generator Installation
Emergency generator installation and maintenance services for residential and commercial clients. Authorized dealer for Generac home backup systems with financing options available. Technicians provide site assessments and system sizing recommendations for uninterrupted power supply.
Electrical Services
Full-service commercial and industrial electrical solutions including panel upgrades, lighting retrofits, and generator installation. Licensed electricians provide 24/7 emergency service with infrared thermography diagnostics. Serving Southwest Virginia and Northeast Tennessee businesses since 1975.
People
Jody Bailey
Owner / Service Manager
Master Tradesman with HVAC/R Associate degree and NATE certification. Industry experience since 1986, leading service operations since 1992. Specializes in technical support and quality control.
Lesley Hale
Owner / Sales Manager
Master Tradesman with HVAC/R certification and alternative energy expertise. NATE-certified since 2002, managing sales operations and customer relations with technical field experience.
Jason Yates
Maintenance Technician
NATE-certified HVAC/R technician with Associate degree since 1997. Specializes in system diagnostics and preventive maintenance. Provides technical support for residential and commercial clients.
Bob Nunley
Installation Manager
Certified HVAC/R technician since 1999 with expertise in system installations. Oversees installation team operations and ensures code-compliant, efficient HVAC system implementations.
Sherry Bailey
Office Assistant
Business management professional with 29 years of administrative experience. Handles scheduling, accounts, and client communications since joining in 1992.
Questions
What HVAC services do you offer for homeowners?
We provide complete residential HVAC services including repair, installation, and maintenance for heating and cooling systems with 24/7 emergency availability.
Do you service commercial refrigeration equipment?
Yes, we offer repair, installation, and maintenance for commercial refrigeration systems including walk-in coolers, ice machines, and refrigeration rack systems.
Are financing options available for HVAC replacements?
Yes, we offer financing programs to make HVAC system replacements more affordable for residential and commercial clients.
What areas do you service?
We serve Southwest Virginia and Northeast Tennessee, including Bristol, Abingdon, Marion, and surrounding counties.
Do you provide emergency HVAC service?
Yes, our 24/7 emergency service guarantees a two-hour response time for urgent HVAC repairs.
What certifications do your technicians hold?
Our team includes NATE-certified technicians with ongoing factory training from Carrier, Trane, and other leading HVAC manufacturers.
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