At Cool Image Heating & Air Conditioning, we are proud to be a family-owned and operated business that has been serving the high desert since 2006. Our mission is to provide top-notch HVAC services to residential, commercial, and industrial clients in our region. We believe in building long-lasting relationships with our customers by providing exceptional service, expert knowledge, and a commitment to honesty and integrity.
Our Story
Our story began when our founders, John and Christie Vaughn, decided to start their own HVAC business from their home in 2006. With a passion for helping others and a desire to build a successful business, they poured their hearts and souls into Cool Image Heating & Air Conditioning. Through hard work and dedication, they built a reputation for excellence, earning numerous awards and accolades along the way.
Our Services
At Cool Image, we offer a wide range of services to meet the unique needs of our clients. Our services include:
- Hearth Heating Systems: We provide comprehensive heating system service, repair, and maintenance to keep your home or business warm and cozy.
- Air Conditioning: Our experts specialize in air conditioning repair, service, and maintenance to ensure your cooling systems run efficiently and effectively.
- Maintenance Plans: We offer customized maintenance plans to prevent costly repairs, prolong the life of your HVAC systems, and maximize energy savings.
- Energy Savings: Our team works with you to optimize your HVAC systems for maximum energy efficiency, reducing your energy bills and carbon footprint.
Our Team
At Cool Image, we pride ourselves on our expert HVAC technicians, who are licensed, bonded, and insured. Our team is dedicated to providing exceptional customer service, ensuring that every interaction with us is a positive one. We understand that every customer has unique needs, which is why we take the time to listen and tailor our services to meet their specific requirements.
Our Awards
We are proud to have received numerous awards and accolades for our services, including the "Best in the Desert" award for HVAC service. Our team's hard work and commitment to excellence have earned us a reputation for excellence in the HVAC industry.
Our Locations
At Cool Image, we serve the high desert region, including:
- Adelanto
- Barstow
- Wrightwood
- Big Bear
- Phelan
- Hesperia
- Apple Valley
- Victorville
Contact Us
We invite you to learn more about our services and how we can help you achieve your HVAC goals. Whether you're looking for maintenance, repair, or installation services, our team is here to help. Schedule an appointment with us today and experience the Cool Image difference for yourself.
Company Performance
The performance of Cool Image varies greatly depending on the technician and the situation. Some customers have had excellent experiences with the company, praising their promptness, professionalism, and quality of work. On the other hand, some customers have had negative experiences, citing poor customer service, incompetence, and unprofessional behavior from the company's owner.
Positive Experiences
Many customers have praised the company's technicians, citing their expertise, efficiency, and courteousness. Some customers have also commended the company's customer service, stating that they were kept informed throughout the repair process and that their concerns were addressed promptly.
Negative Experiences
However, some customers have had negative experiences with the company, citing poor customer service, incompetence, and unprofessional behavior from the company's owner. One customer reported being quoted a ridiculous price for repairs and was told that they needed new electrical outlets, only to have another company service their unit for a reasonable price. Another customer reported being lied to about the availability of parts and being spoken to rudely by the company's owner.
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