Business Details
27 Years
experience
Emergency
services
Your Trusted HVAC Partner in Norwich, CT
Since 1999, Broad Brook Heating & Cooling has been a trusted provider of comprehensive HVAC solutions in Norwich, Connecticut, and surrounding areas. Our team of five highly trained and certified professionals brings decades of combined experience to every project, serving over 12,000 homes and businesses throughout Eastern Connecticut and Southern Rhode Island. We specialize in designing, installing, and maintaining heating, cooling, and air quality systems tailored to Connecticut's climate, with a focus on energy efficiency and environmental responsibility. Our commitment to excellence is demonstrated through our 100% satisfaction guarantee, transparent pricing, and 24/7 emergency service for Comfort Club members.We maintain full licensing and insurance in both Connecticut and Rhode Island, operating with three fully-stocked service trucks to ensure prompt response times. Our dedication to ongoing maintenance programs helps customers maximize system efficiency while minimizing costs. As an industry leader, we stay current with technological advancements in HVAC systems, including smart home integration and energy-efficient solutions. Our reputation for reliability and quality service has been built through consistent delivery of promised results, with financing options available to make comfort solutions accessible to all customers.
Services
HVAC Repair
AC Installation
Furnace Service
Heat Pump Repair
Ductless Systems
Air Quality Solutions
Maintenance Plans
Emergency Service
System Replacement
Energy Efficiency
Details
- Year established: 1999
Highlights and features
- We have over 25 years of experience serving New London County
- Our team consists of 5 highly-trained and certified HVAC professionals
- We offer financing options with approved credit
- We provide 24/7 emergency service for comfort club members
- We guarantee our HVAC work for your peace of mind
Services
HVAC Repair
Our HVAC repair services address all makes and models of heating and cooling equipment. With 26 years of experience serving New London County, our certified technicians diagnose and fix issues with furnaces, air conditioners, heat pumps, and ductless systems. We maintain three fully-stocked service trucks to ensure we have the parts needed for same-day repairs across Eastern Connecticut and Southern Rhode Island.
AC Installation
We specialize in installing energy-efficient air conditioning systems tailored to Connecticut's climate. Our experts handle system sizing, duct configuration, and installation of central AC, ductless mini-splits, and high-velocity systems. We work with all major brands including Carrier, Trane, and Mitsubishi while offering financing options to make new system installation more accessible for homeowners.
Furnace Service
Our comprehensive furnace services include repair, replacement, and maintenance for gas, electric, and high-efficiency models. With five certified technicians trained on all major brands, we address common issues like ignition failure, blower motor problems, and heat exchanger cracks. We serve Norwich, Groton, and surrounding areas with prompt heating solutions during cold New England winters.
Heat Pump Repair
We provide expert repair and maintenance for ducted and ductless heat pump systems. Our technicians handle conversions, replacements, and troubleshooting for both residential and commercial properties. With knowledge of modern compressor technology, we optimize system performance across varying Connecticut temperatures while offering financing for approved customers.
Ductless Systems
Our ductless HVAC solutions include installation, repair, and maintenance of mini-split systems for homes without existing ductwork. We specialize in room-by-room climate control solutions that improve energy efficiency while reducing utility costs. Our team handles all aspects from initial consultation to final installation, ensuring proper system sizing and optimal placement for maximum comfort.
Questions
How much does HVAC service in Norwich cost?
Costs vary based on system type and repair complexity. Our technicians provide transparent pricing after on-site diagnosis. We won't begin work until you approve the cost estimate.
Should I repair or replace my HVAC system?
Consider system age and repair costs. Units over 10 years old often warrant replacement with energy-efficient models that reduce long-term operating costs.
What should I do if my AC stops working?
Check thermostat settings, circuit breakers, and air filters first. If issues persist, contact our emergency service team for prompt diagnosis and repair.
Should I set my thermostat to auto or on?
Use 'auto' for energy efficiency or 'on' for consistent temperature. Our technicians can help optimize settings for your specific HVAC system and needs.
What brands do you service?
We service all major brands including Carrier, Trane, Lennox, Goodman, Mitsubishi, and Rheem. Our technicians are trained on both older models and modern high-efficiency systems.
Do you offer financing options?
Yes, we offer financing with approved credit to make HVAC replacements and major repairs more affordable while maintaining your home comfort.
