Your Comfort is Our Priority!
Our Beginnings
Premium Comfort LLC is a family-owned and operated business established in September 2018 by Eric Merlan. Coming from a background of selfless service in the U.S. Army, Eric decided to pursue his passion for helping people by entering the HVAC industry. After honing his skills working for major companies across the Houston area for seven years, he recognized the need for a company that prioritized customer comfort and quality service, leading to the birth of Premium Comfort.
Our Vision
Our mission is to provide unparalleled comfort to our clients through:
- Quality Work: We are committed to meticulous workmanship, ensuring that your heating and cooling systems are installed, repaired, and maintained to the highest standards.
- Unwavering Commitment: We take pride in exceeding expectations and ensuring your comfort is our top priority.
- Exceptional Customer Service: Our team is dedicated to understanding your needs and delivering personalized solutions that meet your unique requirements.
Our Services
Premium Comfort offers a comprehensive range of HVAC services, including:
- Emergency Repairs: Addressing urgent heating and cooling issues with speed and efficiency.
- Installation & New Systems: Expert installation of new heating and cooling systems tailored to your home's unique needs.
- Maintenance & Inspections: Regular maintenance plans to ensure your systems run smoothly and efficiently.
- Precision Diagnostics: Precise diagnosis and repair of any problems with your HVAC system.
Financing Options Available
We understand that investing in a new HVAC system can be costly. That's why we partner with reliable financing companies to offer affordable monthly plans that fit your budget.
Why Choose Premium Comfort?
With Premium Comfort, you can expect:
- Experienced and certified technicians
- Honest and upfront pricing
- Responsive customer service and communication
- A commitment to exceeding expectations and delivering exceptional value
Your Home's Comfort is Our Priority
At Premium Comfort, we believe in building lasting relationships with our clients. We strive to provide exceptional service, build trust through transparency, and become your trusted partner in maintaining the comfort and efficiency of your home.
Exceptional Customer Experience
The reviews highlight the exceptional customer experience provided by Premium Comfort, with customers praising the company's professionalism, politeness, and trustworthiness. The technicians, including Jose, Carlos, Adam, Leo, and Eric, were commended for their knowledge, courtesy, and commitment to ensuring customers understood the job and the new thermostat functions.
Prompt Response and Fair Pricing
Customers appreciated the prompt response and scheduling by the receptionist, Ivette, and the fair pricing of the services. The company was also praised for being highly responsive to questions and concerns, and for arriving on time or sooner.
High-Quality Work and Attention to Detail
The quality of work was exceptional, with customers mentioning that their homes have never been cooler or more comfortable. The team was thorough and informative, explaining the issues and options, and ensuring that customers were satisfied with the work.
Recommendations and Repeat Business
The reviews were filled with recommendations for Premium Comfort, with customers stating that they would never use another HVAC company and would highly recommend the company to others.
Minor Issue with Component Pricing
One customer mentioned that the pricing of components was high, but this did not detract from their overall positive experience.
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