Heating & Cooling You Can Trust
Who We Are
Jim Smith Services, Inc. has been proudly serving the Hattiesburg area since 1994. We are a family-owned and operated business dedicated to providing honest, reliable, and efficient HVAC and electrical services to our valued customers.
Our Mission
Our mission is to empower our customers to achieve optimal comfort and energy efficiency in their homes through comprehensive HVAC and electrical solutions. We strive to establish lasting relationships with our customers by delivering exceptional customer service, transparent communication, and competitive pricing.
Our Services
We offer a comprehensive range of services across both HVAC and electrical domains, including:
- Heating & Cooling: Installation, repair, and maintenance of all major HVAC brands, including furnaces, air conditioners, heat pumps, and ductless systems.
- Electrical: Troubleshooting and repair of electrical issues, installation of new lighting, ceiling fans, and electrical panels.
- Indoor Air Quality: Assessment and improvement of air quality through ventilation solutions and air purification systems.
Why Choose Jim Smith Services, Inc.?
- Experienced and Certified Technicians: Our technicians are highly skilled and certified in both HVAC and electrical work.
- Prompt Response: We respond promptly to all inquiries and emergencies.
- Transparent Communication: We provide clear and concise explanations of all issues and recommendations.
- Competitive Pricing: We offer competitive and transparent pricing on all services.
- Customer Satisfaction Guarantee: We stand behind our work with comprehensive guarantees.
Our Guarantees
At Jim Smith Services, Inc., we are committed to customer satisfaction and offer various guarantees on our services, including:
- 100% Satisfaction Guarantee: We are so confident in our work that we offer a 100% satisfaction guarantee on all our services.
- $500 Installation Date Guarantee: If your new HVAC system is not installed on the promised date, we will pay you $500.
- $500 No-Frustration Guarantee: If your new system breaks down during the first year, we will be there within 24 hours to repair it or replace it at no charge.
Service Issues and Delays
Some customers experienced difficulties in scheduling appointments and receiving timely service. One reviewer was unable to get a service call despite multiple attempts, while another was rescheduled multiple times and told that non-emergency issues would take two weeks to address.
Customer Service Concerns
Several reviewers mentioned poor customer service, particularly with one female representative who was perceived as unprofessional and rude. She was accused of cutting off customers, making assumptions, and becoming defensive when questioned about billing concerns.
Positive Experiences
On the other hand, many reviewers praised the company's technicians for their professionalism, kindness, and helpfulness. Several reviewers also commended the company's prompt response, efficient service, and fair pricing.
Technical Expertise
The company's technical expertise was not questioned, with reviewers praising the quality of work and the ability to resolve complex issues.
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