Provide Great Products and Services at Great Prices.
As a third-generation family-owned business, the Jim Brown Company has been dedicated to providing exceptional heating and cooling services to the community for over 50 years. With a rich history dating back to 1964, our company has evolved to become a trusted name in the industry. Our commitment to quality, customer satisfaction, and community involvement has been the backbone of our success.
Our History
The story of the Jim Brown Company began in June 1964, when James C. Brown founded the business in the Butler Furniture building on State Highway 5. He later moved to our current location, 45 CR 466, where we continue to operate today. James C. and his wife, Zella Brown, ran the business together, dedicating themselves to giving back to the community. In 1967, James D. Brown joined the company and learned the business from his father until 1972, when he took over as president. In 2010, James N. Brown took over as president, and James D. Brown became the Chief Financial Officer.
Awards and Recognition
We take pride in our achievements, including being named the United States Residential Contractor of the Year by National Comfort Institute in 2010. We have consistently earned Lennox D5 awards and have been a member of the Mountain Home Planning Commission for 15 years. We also serve on the board of the ASU Mountain Home Foundation and are involved in various community initiatives.
Our Services
At the Jim Brown Company, we understand the importance of comfort in your home or business. That's why we offer a comprehensive range of services, including:
- Heating and Cooling System Installation
- Maintenance and Repair Services
- Sheet Metal Fabrication
- Energy Management Solutions
- Air Duct Cleaning and Maintenance
Our expert technicians are equipped with the latest technology and are dedicated to providing exceptional service. We believe in building long-term relationships with our clients through open communication, honesty, and a commitment to excellence.
Meet Our Team
Our team consists of experienced professionals who are passionate about providing top-notch service. Meet our team members, each with their own unique background and expertise. We invite you to learn more about us and our services by visiting our website or contacting us directly.
Excellent Customer Service
Jim Brown Heat and AC has received numerous positive reviews from satisfied customers. Many reviewers have praised the company's quick and professional service, with some mentioning that the technicians were pleasant, helpful, and knowledgeable. One reviewer, Ashley Davis, noted that the technician was "pleasant and very helpful" while another, Kevin Crawford, praised the company's positive responsiveness and professionalism. Many reviewers have also mentioned that the company's prices were reasonable and that the technicians did an excellent job with their work.
Poor Customer Service
On the other hand, there have been some negative reviews from customers who were dissatisfied with their experience. Mike Prosser, for example, was upset because the company did not fix his central heat and AC unit despite charging him $90 for a service visit. Jena & Bill similarly felt mistreated when the company failed to follow up on a promised estimate and eventually became unresponsive.
Company Strengths and Weaknesses
Based on these reviews, it appears that Jim Brown Heat and AC's strengths include their ability to provide quick and professional service, as well as their pleasant and helpful technicians. However, the company has also demonstrated weaknesses in their customer service, particularly in following up on promised estimates and responding to customer concerns.
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